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National grid mass login3/16/2024 And to be considered for the discount rate, customers either need to be eligible for LIHEAP or receiving benefits from other programs, such as: To qualify for National Grid’s Forgiveness Program, customers need to be enrolled in the utility’s Low Income Discount Rate. That way, customers can participate in roughly the same type of AMP even if they have different electric and natural gas providers. National Grid continues to work with low-income advocacy groups and other Massachusetts utilities to make sure they’re offering similar programs. State regulators were also in favor of offering an AMP to support low-income customers. ![]() Office of Massachusetts Attorney General.National Energy Assistance Directors’ Association.Massachusetts Association for Community Action.Low-Income Energy Affordability Network.To develop the program, National Grid worked closely with low-income advocacy groups such as: National Grid Massachusetts first offered its AMP to residential customers in the late 1990s. National Grid’s debt-forgiveness program Program history For more on the strategy behind AMPs, check out our report Include debt forgiveness as part of your bill-relief strategy, which is available to members of the E Source Contact Center Optimization Service. We also discussed how the pandemic and shutoff moratoriums have affected program design and participation. We spoke with National Grid Massachusetts and SoCalGas to learn more about how they designed and implemented their debt-forgiveness programs. Your utility has the opportunity to help its residential customers get out of debt and avoid disconnections by offering an AMP, also called a debt-forgiveness program, as part of its bill-relief strategy. These customers may not be able to pay off their debt or keep up with new bills once moratoriums end. ![]() Without the worry of losing service, some customers didn’t pay their past-due balances during that period. In the early months of the COVID-19 pandemic, utilities across the US and Canada issued moratoriums on disconnections for nonpayment.
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